Feelgood Forest Bathing 

Privacy Policy


At Feelgood Forest Bathing (FFB), protecting your privacy is very important to us. This policy describes the information we hold, how it is processed, and stored, and how you can ask for it to be deleted.


Feelgood Forest Bathing (from now on known as FFB) provides online Services. In order to do this we process certain Personal Data on behalf of the ‘Subscriber’ (from now on known as ‘You’). 

  • The ‘Services’ means online courses provided by FFB.
  • ‘Personal Data’ means any information relating to an identified or identifiable person.
  • ‘Processing’ means collecting, storing and using the Data.
  • The ‘Subscriber’, or ‘You’, is a person who has voluntarily registered with FFB specifically to use, or with an interest to use, these Services. 



Consent

By subscribing to our Services, you accept our Privacy Policy, and you consent to our collection, storage, and use of your personal information as described in this Privacy Policy, and you are consenting to receive emails as described in this Privacy Policy. 




What information we process

FFB only processes Data given by you, and only the minimum necessary. We collect:

  • Your name
  • Your email address
  • Your country 
  • Please note: FFB does not process any payment information (this is handled by the course platform Teachable).


Why we collect:

  • Your name and email address are necessary for us to fulfill our Contract to you. It is the only means to offer our online Services, to maintain the quality of our Services and, and to offer Customer Support.
  • Your country of residence is collected if you provide it (on enrolment, or in the course community), and stored on a Google Sheet. We have a Legitimate Interest to know, as this global online course entails relating to the natural world in your own neighbourhood, so it helps us to provide meaningful support if we know your bio-region and current season. We also seek inclusivity by sharing our Services through our free scholarships programme to parts of the world which are under-served, and knowing where there are gaps in our cover helps in our outreach work.

 


Who has access to this Data

FFB uses third-party customer-support platforms to host our Services. 

  • MailerLite for automated email communication.
  • Teachable for hosting the online courses.
  • Gmail for direct email communication 
  • Google Forms to collect Data from potential Scholarship Students
  • Google Sheets to store the above Data


The above platforms share Data with FFB.

You can read their own Privacy Poliies here: MailerLite Teachable Gmail Google Sheets and Forms



How we collect your Data


There are several routes by which we may do this. If you contact us via:

  • a direct email to [email protected], or the Contact Us form on our website, your Data will be collected on Gmail. It will not be transferred until if/when you purchase a course.
  • the Register Interest form on our website, your Data will be collected on MailerLite. It will not be transferred until if/when you purchase a course.
  • filling out a Scholarship Form, your Data will be collected on a Google Form. It will not be transferred until if/when you accept a scholarship and enrol on a course.
  • a link to purchase a couse, your Data will be collected on Teachable. Once you have purchased a course, your Data will be transferred to MailerLite, so you can receive the course emails and Customer Support, and Gmail so you can receive direct emails from FFB (eg your certificate at the end of the course).



How you can change this stored Data


You can change or remove this Data at any time. Here is how you can do that:

  • Gmail - email FFB at [email protected] and ask to have your Data deleted.
  • Google Forms and Sheets - email FFB at [email protected] and ask to have your Form and/or Sheet entry deleted.
  • MailerLite - click Unsubscribe at the bottom of any email from us. If you have purchased a course, this will mean you will not receive any future support emails that accompany it, and any incidental information about the course.
  • Teachable - your name and email address are essential for the course delivery. You may ask FFB at [email protected] to delete your Data, however, that will mean you no longer have access to the course content. If you wish, you may create a separate email address and name of your choice, and edit your user profile as explained here on the Teachable platform


What we do with your Data, and for how long


We take your Privacy very seriously, and never share your Data with any other party beyond the customer-support platforms stated above, and only for the purposes stated above. 


The exception is if you give us express written permission (for example if you write us a testimonial).


FFB takes all reasonable precautions appropriate to the risk, to ensure the security of your Data, and only shares with the online platforms above, which are known to be reputable and shown to have their own robust security. We follow best practice to protect your Data, yet, as with any online activity there can be no guarantee that there will be no breach of security. By using our Service, you acknowledge that you understand and agree to assume these risks.


FFB will review and update this Privacy Policy bi-annualy, and any time changes are made in Data processing.

Any changes to the way Data is collected or processed, will be conveyed to the Subscribers who are directly affected, before processing begins.


How long we store your data depends on where it is stored:

  • If it is collected by MailerLite when you Registered Interest in being informed of future course dates, it will kept indefinitely until such a time as FFB ceases to provide courses, or you unsubscribe.
  • If stored on Teachable or MailerLite because you enrolled on a course, it will remain indefinitely (for the purpose of future course information), until such a time as FFB ceases to provide courses, or you unsubscribe.
  • If it is stored in GMail, Google Forms or Sheets, it will remain indefinitely, for FFB to refer to past activity, until such a time as FFB ceases offering courses, or you ask to be deleted.
  • When FFB ceases trading, all your Data will be deleted.



Your Rights regarding your Data


You have the following rights relevant to FFB’s processing:

  • Access - you can ask for a copy of your Data held by FFB, by emailing [email protected] If that Data is incorrect you have the right to have it rectified. 
  • Restrict its use, or to have it deleted.
  • To be forgotten - you can ask for all your Data to be erased.
  • To object, to how your Data is being used.
  • A full explanation for your Rights can be found here on the ICO website


At FFB we want everyone to be informed and comfortable with the way we protect your Data. If you have any questions, we welcome you contacting us at:


[email protected]